Hang in there people, and remember the other person on the phone is a person regardless what country or accent they have. Microsoft did OK this time with the Arc Touch Mouse missing Nano USB transceiver, but it took persistence, website research, many phone call cycles, and finally got the right guy who wanted to help me. Even though it was just barely past the warantee time, they replaced the graphics PCB for only the labor cost of like $90, other wise it would have been a $1000 repair. It overheated and killed the graphics chip. I had an used MacBookPro 17" laptop whose video card died when I shut the lid whilst it was running. I can honestly tell you that only my experience with Apple was amazing.
WHen I returned a HP multimedia PC some 5 years ago, I went through over 40 hours of going through countless customer support people, debugging scripted routines (most were worthless, as Im an electrical engineer and I know exactly what was wrong and they wouldnt listen to me), had to escalate through their management, and eventually I got my computer replaced. Keep it plugged into the USB port, or stow it in the bottom of the mouse for travel. 1 When it’s time to pack up and go, you’ll hardly notice the tiny transceiver. Use it just about anywhere, even on a rough park bench or your living room carpet, relying on Microsoft BlueTrack Technology. My experience with computer giant's customer support is that its designed with a certain level of hassle factor so that only the determined will be successful and the impatient whiners wont be. You’ll appreciate how this wireless mobile mouse comfortably fits your hand and your mobile lifestyle. Seems alot of work for a $40-60 mouse, and it is actually time wise, but it will make my coupon clipping wife happy that I did so. I would also have to send them back the mouse.
I called MS Store for support and got to a replacement support person who said if I had my proof of purchase (i bought it and a MS SurfacePro2 and keyboard) at BestBuy local store, and sent them the receipt or credit card statement in PDF format via email that they would send me a replacement mouse and receiver.
Choose the last option, "Don't use a professional support licence/contract (charges may apply)." Don't worry, you will not be charged. Without it, there will be no luck in getting a new mouse.Ĥ. The PID is located beneath the barcode on your mouse. In the following window, enter your mouse PID. Wireless Mobile Mouse 3500) and hit Enterģ. In the search box, type the name of your mouse(eg. Start by going to this Microsoft Product Support page.Ģ. It took some hunting, but I sent an email out to a support representative, and he is sending me out an entirely new mouse/transceiver pair! This will work for you as well, just do the following:ġ. Microsoft Wireless Mobile Mouse 1850 - Optical - Wireless - Radio Frequency. Cyan Blue - Usb 2.0 - 1000 Dpi - Computer - (u7z00055) Brand New. At this point, I decided to contact Microsoft. Microsoft Wireless Mobile Mouse 1850 - Optical - Wireless - Radio Frequency. When searching for more information about the transceivers, I found that each transceiver is paired with a wireless device from factory, and that there is no way to pair another transceiver with a device.
Microsoft Wireless Mobile Mouse 4000 and Nano Transceiver Earlier this month, I lost my 3500's transceiver. My favorite feature is their "Nano Transceiver," which fits right in my desktop keyboard's built in hub, as well as my laptop, without sticking out to be broken off.
I grabbed both of them on sale, and have used them profusely for over a year now. I personally have a Microsoft Wireless Mobile Mouse 4000 and Wireless Mobile Mouse 3500. Shipping Note: Shipping to Alaska, Hawaii, P.O.Microsoft makes some great peripheral hardware.
Microsoft - Black Wireless Mobile Mouse 3500 Mac/Win USB Port English,Spanish 1 License US Only As with all batteries, the maximum capacity of this battery will decrease with time and usage. Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product, and the product features used by the customer. Power status indicator lets you know when a replacement is needed. Compact nano transceiver stays connected to your notebook computer when you travel. 2.4GHz wireless provides range up to 15'. Mouse 4000 operates using a single AA battery and communicates with the computer via a USB receiver. (Does not work on clear glass or mirrored surfaces.). Microsoft 4000 Wireless Mouse-Replacement Parts. With Microsoft BlueTrack Technology, the mouse tracks on surfaces like granite countertops, carpet or rough wood. Advanced optical technology allows use on most surfaces. Wireless technology works from up to 15' away. The Wireless Mobile mouse 3500 comes in black and features BlueTrack Technology for tracking on most surfaces.